Ex90 Privacy Policy — How We Protect Your Information
User privacy is our top priority. This document clearly explains how ex90 collects, stores, uses, and protects the personal information of Malaysian users. By using our platform, you agree to the practices described here.
Effective date: January 2026
Information We Collect from Users
When you register or use the ex90 platform, we collect several categories of information to enable our services to function properly and securely. Information is only collected to the extent necessary for legitimate purposes.
Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, manage your account, and ensure that only eligible users can access the platform.
Device & Browser Information
Ex90 automatically records technical information such as device type, operating system, browser version, IP address, and general location data when you access the platform. This information helps us detect suspicious activity, diagnose technical issues, and ensure proper display compatibility across different devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — such as bank name, masked account number, or digital wallet details. We do not store your full credit card number or PIN. All payment data is handled through secure encryption.
Usage Data
We track platform usage patterns including games played, access dates and times, betting records, and transaction history. This data is retained for compliance purposes, dispute resolution, and service improvement.
How We Use Your Personal Information
Ex90 uses collected information solely for legitimate purposes directly related to the provision of platform services. We do not sell or rent users' personal information to any external party for marketing purposes.
Your information is used for the following purposes:
- Account Management: Creating, verifying, and maintaining user accounts, including processing secure logins and managing profile settings.
- Transaction Processing: Processing RM deposits, managing withdrawals, and maintaining complete transaction records for every account.
- Platform Security: Detecting and preventing fraud, account misuse, and suspicious activity through usage pattern analysis.
- Customer Support: Providing technical support and resolving account or transaction queries more efficiently when we have the relevant records on hand.
- Legal Compliance: Meeting the reporting and compliance obligations set out by applicable laws and regulatory bodies.
- Service Improvement: Analysing usage patterns on an aggregate (not individual) basis to improve the interface, performance, and range of games offered.
Cookies, Tracking & Platform Analytics
Ex90 uses cookies and similar tracking technologies to enhance the user experience and maintain login session security. Cookies are small data files stored on your device by your web browser.
Types of Cookies Used
- Session Cookies: Required to maintain your logged-in status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves user preference settings such as display language and preferred odds format.
- Analytics Cookies: Collects anonymous usage data to help us understand how users interact with the platform, for the purpose of improvement.
- Security Cookies: Detecting unauthorised access attempts and helping protect accounts from fraudulent activity.
You can control or block cookies through your browser settings. However, blocking session cookies may interfere with core platform functionality, including the ability to log in.
Data Storage, Security & Third-Party Sharing
Data Storage & Retention Period
Users' personal information is stored on secure servers with data encryption in transit (TLS) and at rest. We retain account records for as long as your account remains active, and for any additional period required to fulfil legal obligations or resolve outstanding disputes. Financial transaction records are kept for the minimum period stipulated by applicable financial laws.
Data Security
Ex90 implements reasonable technical and organisational security measures to protect user data against unauthorised access, loss, or alteration. These include role-based access controls, continuous system monitoring, and incident response procedures. That said, no data storage system can be guaranteed 100% secure against all threats.
Third-Party Sharing
Ex90 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We only share data under the following limited circumstances:
- Service Providers: Payment processors, game providers, and technical infrastructure providers who require limited access to carry out their functions. All third parties are bound by strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or a regulatory authority with valid jurisdiction.
- Security Protection: Where necessary to prevent fraud, protect the rights of other users, or defend the security of the platform.
User Rights — Data Access, Rectification & Deletion
As an ex90 user, you have certain rights over the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. This request can be submitted by emailing our support team.
If the information we hold is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
You may request the deletion of your account and personal data, subject to financial record retention obligations as required by law.
You have the right to object to the processing of your data for certain purposes, including marketing communications where applicable.
To exercise any of the rights above, contact us at [email protected] with the subject line "Privacy Rights Request". We will process your request within a reasonable timeframe.
Privacy Policy Changes and How to Contact Us
Privacy Policy Updates
Ex90 reserves the right to update this Privacy Policy from time to time in line with legal changes, operational updates, or improvements to our data protection practices. The effective date displayed at the top of this page reflects the most current version of the policy.
Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy. It is the user's responsibility to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our team via:
You may also refer to our FAQ page us for answers to the most frequently asked privacy questions. This Privacy Policy should be read alongside the Terms & Conditions which forms the entire agreement between you and ex90.
Questions About Your Account Security?
The ex90 support team is ready to assist you with any questions related to privacy, data security, or account settings. You can also check our FAQ for more information.