Ex90 Responsible Gaming — Enjoy It in Balance
At ex90, entertainment means playing smart. We are committed to ensuring every user can enjoy our platform in a healthy, safe, and responsible way. This page provides guidelines, self-control tools, and support resources to help you stay in control.
Ex90's Commitment to Responsible Gaming
Ex90 believes that online entertainment should be fun, relaxing, and within your control — not a source of stress or financial strain. As a platform serving users in Malaysia, we take our responsibility seriously in maintaining a safe and healthy gaming environment for everyone.
Our commitment goes beyond regulatory compliance — it is a core value of this platform. We believe that players who gamble responsibly are happier and enjoy our entertainment experience for longer. Every self-control tool we provide is free and readily accessible to all ex90 account holders.
If at any point you feel that your gaming habits are starting to affect your personal life, family, or finances, we encourage you to take proactive steps using the tools we provide or to seek professional help.
Recognise the Signs of Risky Behaviour
Recognising early warning signs is the first step to staying in control. Pay attention if you start experiencing any of the following:
- Feeling the need to wager increasingly larger amounts to get the same level of excitement.
- Continuing to play even after exceeding your own set budget limit.
- Gaming to escape stress, boredom, or emotional problems — rather than purely for entertainment.
- Lying to family members or friends about the time or money spent on gaming.
- Attempting to recover losses by betting more (chasing losses).
- Neglecting work, family, or financial responsibilities in favour of gaming.
- Feeling restless, anxious, or irritable when unable to play.
If you recognise more than one of the signs above in yourself, it may be time to pause and reassess your habits.
How to Set Your Own Time and Budget Limits
One of the most effective ways to play responsibly is to set personal limits before you start — and stick to them. ex90 encourages all users to practise the following steps:
Decide on an amount in RM that you can comfortably spend on entertainment each week or month. Treat it like any other entertainment budget — once it's gone, stop.
Choose a reasonable time window for your gaming session — for example, one hour on a weekday. Use phone reminders to help you stick to that limit.
Schedule at least a few gambling-free days each week. This helps prevent dependency and keeps your perspective healthy.
Once you've reached your budget limit, log out and end your session. Trying to recover losses by betting more is a high-risk behaviour.
Self-Control Tools We Offer
Ex90 provides several self-control tools that users can access at any time through their account settings or by contacting our support team:
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR (RM) for your account. These limits will prevent you from depositing beyond the amount you have set, giving you an effective layer of financial control.
Cool-Off Period
If you'd like to take a temporary break from gaming, you can request a cooling-off period. During this time, your account will be temporarily suspended and you will not be able to log in or make any transactions.
Self-Exclusion
For those who need a more serious step, ex90 supports self-exclusion. Contact our support team to discuss this option. Once self-exclusion is activated, your account will be closed for the specified period and cannot be reopened until that period ends.
To activate any of the self-control tools above, contact us at [email protected] or refer to FAQ for further guidance.
Minor Protection
Ex90 maintains a strict policy on protecting children and minors. Our platform is exclusively for users aged 18 and above. We carry out age verification procedures during registration and reserve the right to request identity documents at any time.
If you share a device with younger family members, we encourage you to:
- Always log out of your ex90 account when you are not using it.
- Use a strong password and never share your login details with anyone.
- Enable parental controls on your device to restrict access to gambling websites.
- Keep your device out of reach of children.
If you suspect a child has accessed your ex90 account, please contact our support team immediately so that prompt action can be taken to protect them.
Life Balance and Seeking Professional Help
Online gaming is just one of many ways to unwind and have fun. It's important to maintain a healthy balance between entertainment and other areas of life such as work, family, health, and social relationships.
A few guidelines to help you maintain a healthy balance:
- Spend quality time with your family and friends in person, not just playing online alone.
- Make sure gaming doesn't replace hobbies, exercise, or other activities that bring you fulfilment.
- Take care of your physical and mental health — adequate sleep, a balanced diet, and regular exercise all contribute to clearer, smarter decision-making.
- Talk to someone you trust about your gaming habits if you feel they are becoming a problem.
When Is It Time to Seek Help?
If you feel your playing habits are getting out of control, or if they are starting to have a negative impact on your life, do not wait any longer. Seeking help is a sign of strength, not weakness.
Contact the ex90 support team at [email protected] for account control assistance. For mental health support or counselling related to problem gambling in Malaysia, we encourage you to reach out to a government mental health helpline or a certified counsellor in your area.
Need Help or Have a Question?
The ex90 team is ready to help you activate self-control tools or answer any questions about responsible gaming. You can also check our FAQ for more information.